As the situation with COVID-19 continues to evolve, Samsung Canada has announced Door to Door service to support Samsung customers and their service needs during this time. With the health and safety of employees and customers as a priority, the rollout of Door to Door service ensures Canadians can receive the support they need while staying safe and at home.
Those that require service support for their Samsung phone, tablet or wearable, can arrange a convenient pick up through FedEx to collect the device and bring it back once any needed repairs have been made – with all shipping costs covered by Samsung.
Canadians looking to take advantage of this service can simply call 1-800-SAMSUNG, Live Chat or text to WECARE (932273) to arrange for device pick-up. Following repair, each device will be returned to the initial pick up location within approximately 3 business days following receipt at the Samsung Authorized Service Centre. As part of the service, Samsung will disinfect each device under UV-C light, providing additional peace of mind.
Samsung is also offering remote support to assist in device setup and to help diagnose any performance issues users may have during this time. Samsung Remote Service enables Samsung Canada’s specially trained technicians to remotely view and control consumers’ Samsung TV and smartphone to directly help with product needs.
For more information on Samsung’s Door to Door service, please visit HERE.